We, Tipik Communication Agency, a company with limited liability set up under the laws of Belgium, with registered office located at Avenue de Tervueren/Tervurenlaan 270, 1150 Woluwe-Saint-Pierre/Sint-Pieters-Woluwe, and registered at the Crossroads Bank for Enterprises under the company number 435.539.007 (“Tipik”) are committed to protecting your privacy. We will always keep your personal data safe and will aim to comply with applicable data protection legislation, including the EU General Data Protection Regulation 2016/679 and the Belgian data privacy act of 8 December 1992 (FR/NL), as may be amended, restated and/or replaced from time to time.
What personal data do we collect on you?
We may process the following personal data on you:
- Professional telephone number
- Professional address
- Professional email
In some cases, depending on the project and the agreed task to perform, we may also process your:
- Birth date and birth place
- Personal email
- Personal address
- ID number
- Bank account details
- Copy of identity card/passport
- Financial details, billing and invoicing information
- Certifications, driver licences, car registration plate numbers, etc.
When visiting our website, we may process some electronic identification data (e.g. IP & MAC addresses, the pages you accessed on our website, the links you clicked, the sites visited prior to visiting our website, country and city).
We may also process other additional information such as:
- Languages spoken
- [Private telephone number/mobile phone number]
- [Moving image and voice from video (both CCTV and creative videos)]
If you post any materials (e.g. pictures, videos, etc.) or any other information (e.g. comments) on a feed or a page of our website or on a feed or a page of our social media accounts, we may use any personal data contained in (or relating to) such materials or information.
For which purposes do we process your personal data?
We may process your personal data for the following purposes:
- To communicate with you and to maintain and improve customer relationships;
- To process any payments related to your commercial transactions with us;
- To deliver services, products and/or promotional materials to you;
- To send you seasonal/festive greetings or messages;
- To complete and approve your bookings;
- To process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity;
- For security reasons;
- To engage with you on our website and social media accounts;
- To respond to your queries;
- To prepare requests for proposals;
- To improve our online presence, provide IT support or gauge the success of our marketing initiatives;
- For procurement purposes;
- For marketing purposes;
- For dispute management.
Why do we use your personal data?
We process your personal data because it is necessary for the performance of our contractual relationship (e.g. process payments, customer relationship, etc.) or to take steps at your request prior to entering into a contract (e.g. request for proposal).
We process some of your personal data to comply with legal obligations applicable to us (e.g. pursuant to accounting or tax laws).
We process some of your personal data when this is in our legitimate interest (e.g. security, improvement of our online presence, etc.).
In some cases, we may use your personal data after you have given us your prior consent (e.g. for marketing purposes).
What happens if you do not provide us with the personal data we request or ask that we stop processing your information?
The ability for us to fulfil our contractual or legal obligations sometimes depends on us having access to and being able to use certain personal data.
Therefore, and depending on the circumstances, if you do not provide us with the personal data we request or if you ask that we stop processing your personal data, this may result in Tipik being in breach of one or more applicable legal or contractual obligations.
How long do we keep your personal data for?
Tipik has internal retention policies and procedures that build upon the following criteria to determine the retention periods of personal data in the context of the purposes set out above:
- Time elapsed since your last interaction with our website;
- End of the contractual relationship with a supplier or a third party provider of products or services;
- Sensitivity of the personal data;
- Security reasons;
- Applicable statutes of limitation;
- Ongoing or potential litigation or dispute;
- Regulatory or legal obligation to retain the personal data (e.g. for accounting purposes or in the context of CCTV surveillance).
Whom do we share your personal data with?
We may provide personal data to the following recipients, only to the extent necessary to achieve the purposes set out above:
- Our employees or self-employed hired by us;
- Legal counsel;
- Tax agencies.
We never disclose your personal data to third parties in the context of their marketing activities.
International transfers of personal data
If we transfer personal data internationally, we will only do so in accordance with applicable data protection laws and will ensure that there is an adequate level of protection for the personal data.
Personal data may be transferred from countries located within the European Economic Area (EEA) to countries located outside of the EEA. If personal data is transferred outside of the EEA, the following safeguards are taken:
- The laws of the country to which personal data is transferred ensure an adequate level of data protection; or
- The transfer is subject to data protection clauses approved by the European Commission or is subject to the EU-US Privacy Shield.
For more information about the safeguards relating to personal data transfers outside of the EEA, please contact us at ‘email@example.com’.
Depending on and subject to applicable laws, you have certain rights regarding the personal data that we hold on you. These rights may include the following:
The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Policy.
The right of acces
You have the right to obtain access to your personal data.
This is so you are aware and can check that we are using your personal data in accordance with applicable data protection laws.
The right to rectification
You are entitled to have your personal data rectified if it is inaccurate or incomplete.
The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not an absolute right to erasure and exceptions apply.
The right to restrict processing
You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further.
The right to data portability
You have rights to obtain a copy of your personal data in a commonly used machine-readable format and to reuse your personal data for your own purposes across different services.
The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (which we perform only with your consent).
The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection authority. For Belgium, the competent data protection authority may be contacted at Rue de la Presse/Drukpersstraat 35, 1000 Brussels.
The right to withdraw consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
The right not to be subject to automated-decision making
You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal (or similarly significant) effects to you.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
- Baseless or excessive/repeated requests; or
- Further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We will respond as soon as we practically can, generally within one month from when we receive your request but, if the request is going to take longer to deal with, we will come back to you and let you know.
If you need to contact us for any reason (including to exercise any of your rights in relation to your personal data as set out above) please send us your request at ‘firstname.lastname@example.org’.